Technology Assistance

Patient help with phones, tablets and computers, from video calls and messaging to streaming and telehealth visits.

About this service

Technology can keep a parent connected to family, doctors and the outside world, or it can be a daily source of frustration. Our caregivers help your parent use the devices they already have, at their own pace, and set things up so they are easier to use between visits.

What’s included

  • Setting up and using smartphones, tablets and computers
  • Downloading and organizing helpful apps and games
  • Video calls, texts, email and messaging apps
  • Setting up social media, adding family and reviewing privacy settings
  • Logging in to streaming services and finding shows
  • Setting up and joining telehealth appointments
  • Learning online grocery ordering, ride-booking and pharmacy delivery

When families call us

  • A parent who keeps missing family video calls
  • Telehealth appointments that are hard to join
  • A new phone or tablet nobody has set up
  • A parent who wants to order groceries or rides online

How it works

Book technology assistance by the hour, starting from a one-hour visit, with no weekly minimum and no long-term contract. One hourly rate covers every Carenami service. Your dedicated Care Captain matches your parent with a background-checked caregiver, keeps the same caregiver on the schedule wherever possible, and adjusts the plan as needs change.

Where we provide technology assistance

We provide technology assistance across the Bay Area, including San Francisco, Oakland, Berkeley, Fremont, Pleasanton, Walnut Creek, San Mateo, Palo Alto, Mountain View and San Jose.

Frequently Asked Questions

Got more questions? Reach out to us at hello@carenami.com to know more.

Can you help my parent join a telehealth appointment?
Yes. A caregiver can set up the call, help with the camera and sound, and stay nearby if your parent wants.
Will the caregiver teach my parent, or just do it for them?
Both. Caregivers can handle a task for your parent, but the goal is usually to show them how, so they can do it themselves between visits.
Do caregivers repair computers or phones?
No. Caregivers help with everyday use. They do not repair broken electronics or appliances.
What technology help is not included?
Setting up complex home entertainment systems or smart-home devices, repairs, and professional services such as website building, software, tax preparation or online business support.
Can tech help be combined with other help?
Yes. One hourly rate covers every service, so tech help can fit into a visit alongside meals, errands or company.

Get in Touch

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