Company LLC (“Company”, “Company”, “we”, “us” or “our”) provides this Notice of Privacy Practices (“Privacy Policy”) to inform you (“Subscriber”, “Care Recipient”, “Primary Contact and Responders”, “you”, or “your”) about our procedures on the collection, use and disclosure of your information when using our products and services, including our websites and web portals, and tells you about your privacy rights and how the law protects you. By using our products and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Company uses and discloses protected health information to provide, coordinate and manage Personal Emergency Response Services (PERS services). We use and disclose this information to third party PERS monitoring centers, health care providers and to other entities who need this information to ensure the provision of your PERS services.
In this Privacy Policy the following words shall have the meanings herein assigned to them:
“Care Recipient” refers to the person selected by the Subscriber, and named as “Care Recipient” at the top of this Agreement, to receive Wellness Calls. If you are ordering for a Care Recipient other than yourself, you are agreeing to this Agreement on your behalf and on behalf of the Care Recipient that you are ordering for.
“Primary Contact” refers to the person or entity selected by the Subscriber and named as “Primary Contact” at the top of this Agreement, to be notified following an occurrence of a missed Wellness Call that was scheduled.
“Wellness Calls” refer to the in-person assurance phone calls we make to the designated Care Recipient. Wellness Calls can be used for regular check-ins, reminders about meals and activities, or friendly conversations.
“Wellness Pal” refers to one of our representatives that makes the Wellness Call.
“PERS” refers to the personal emergency response system.
“Equipment” refers to any device or accessory, including control panels, wireless transmitters, and voice enabled devices provided to you by us.
“Monitoring Service” refers to the PERS monitoring service provided by our authorized medical alarm monitoring center (“Monitoring Center”).
“Subscription” refers to your regular payment to us for us to supply you with Equipment, Monitoring Service, Wellness Calls, and other services.
“Service Termination Date” shall mean the date on which our obligation to provide you with Monitoring Service and Wellness Calls terminates.
“Force Majeure” shall mean occurrences such as war, serious fire, disease epidemic, typhoon, flood, hurricane, earthquake, or other natural disaster events that fall under the legal term, “act of God'', which is unavoidable, unforeseeable and insurmountable.
“Party” shall mean either Company or Subscriber.
“Responders” refer to the persons or entities designated by the Subscriber and/or local public safety agencies such as law enforcement, fire and emergency medical services that normally provide the first response to an incident through 9-1-1.
“Limitations” refer to the limitations of the products and services provided by Company, including limitations in connection with the Equipment, Monitoring Service, and Wellness Calls.
When you sign up for our products and services, register or update information through an online account that we host, contact us directly through email or telephone, or speak with us during Wellness Calls, you may provide or we may ask you to provide some or all of the following types of information:
Additionally, if you sign up for Wellness Calls, you may provide us with health information, such as past and current medical conditions, treatments, and prescribed medications, that we may collect as required for the purposes of providing you the services you had requested to receive. Any Protected Health Information that you share with us will be protected in accordance with HIPAA requirements as applicable.
Company may receive or collect information about you from third-party sources, including (a) vendors and websites that we use to advertise our products and services, (b) employers and insurance providers involved in the payment or reimbursement of products and services you purchased from us, and (c) designated monitoring center that responds to an alarm. We may receive or collect some or all of the following types of information from third-party sources:
When you, on behalf of yourself or a Care Recipient, sign up for our products and services, register or update information through an online account that we host, or contact us directly through email or telephone, you may provide or we may ask you to provide some or all of the following types of information:
Company may receive or collect information about you from third-party sources, including (a) vendors and websites that we use to advertise our products and services, (b) employers and insurance providers involved in the payment or reimbursement of products and services you purchased from us, and (c) designated monitoring center that responds to an alarm. We may receive or collect some or all of the following types of information from third-party sources:
When you interact with one of our customer service representatives either through phone call, email, or chat service, we may collect information that you provide to the representative. We may also record telephone calls between you and our customer service representative for quality assurance and training purposes.
On occasions, we may request your voluntary feedback and/or participation in surveys for the purposes of providing better products and services. We may request voluntary feedback or conduct surveys through email, social media sites, online forms, telephone calls, or postal mail service. Information you share with us through such feedbacks and surveys, including personal information, may be collected.
We may collect information from publicly visible online text and multimedia, such as product reviews, feedback, and comments posted on our or third party websites, social media accounts, review forums, and other online platforms. Information collected through these channels are considered to be ‘publicly available’ and is not subject to privacy protections described in the Privacy Policy.
Company uses and discloses protected health information to provide, coordinate and manage Personal Emergency Response Services (PERS services). We use and disclose this information to third party PERS monitoring centers, health care providers and to other entities who need this information to ensure the provision of your PERS services. The information that we use and disclose may include:
Company uses and discloses Subscriber and Primary Contact personal information to provide, coordinate and manage Personal Emergency Response Services for the Care Recipient. If the Care Recipient is enrolled in Wellness Calls, Company may use Primary Contact personal information to provide, coordinate, and manage Wellness Calls and deliver weekly reports as requested. Company also uses Subscriber personal information for processing one time and recurring payments. We may also use personal information of Subscriber to deliver Company newsletter, marketing content, solicit feedback, and conduct surveys. The information that we use and disclose may include:
If you have any questions or concerns, you can contact us by phone at (855) 938-5558, by email at hello@carenami.com, or by post to 2850 SW Cedar Hills Blvd #2095, Beaverton OR 97005.
This section of the Privacy Policy contains our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Template.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: Cookies by TermsFeed Generator. We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
