Our 100% US-based monitoring center is available 24x7 to provide the right level of support to the older adults.
Our monitoring center operates two world-class facilities situated in geographically diverse areas of the country. They are built, staffed and maintained to meet and exceed the most stringent standards for security, redundancy, and reliability.
Depend on our Five Diamond-certified, professional emergency response specialists to ensure the right level of support for the older adults. The response team candidates go through a highly selective recruitment process that is supported by months of classroom and situational awareness training.
Continuing education professionals and mentoring leaders constantly ensure that our response team is well-equipped to handle the emergencies faced by older adults.
Response team members receive scheduled evaluations combining KPI analytics, call post-mortems and coaching sessions to ensure you the highest quality of service.
The Monitoring Association (TMA) Five Diamond certificate signifies that our monitoring center has met the five key criteria that measure performance and quality, not only in facilities and redundancy but also in operating procedures, such as staff training and management.
The UL listing standard for central station alarm services, governs key aspects of the monitoring operation, including equipment, redundancy requirements, staffing level minimums, alarm response time and rules for responding to alarm events.
HIPAA (Health Insurance Portability & Accountability Act) compliance means that our monitoring center adheres to the strict guidelines for the storage and use of patient health data as required in the United States.