Carenami Wellness Calls is a service we provide as part of our mission to support older adults who live alone at home. Included as an option with any one of our medical alert products, our Wellness Pals will make in-person assurance calls up to two times a week to talk over the phone with an older adult. Wellness Calls can be used for regular check-ins, reminders about meals and activities, or just to have friendly conversations.
Among those who can benefit from Wellness Calls include older adults who live alone, those who are vulnerable to health issues, those who wish to receive regular reminders to maintain important habits, or those who may be experiencing loneliness and want to talk to someone on a regular basis.
Here is how Wellness Calls work. When you first purchase a medical alert product from Carenami, you will be redirected to a signup page that collects important information about the older adult who will be using the product. In addition, you’ll also receive an email requesting you to complete the signup. During the signup process, you can select the time and day of the week for receiving the Wellness Calls. You may select to receive up to two calls each week.
After completing the signup, you will receive a confirmation email along with the dates and times of when the calls will be made for the month. We will also send you a reminder email at the beginning of each month with the times and dates of Wellness Calls for that month. You can start, suspend, or resume Wellness Calls at any time by using the link provided in the email, or by calling us directly at (855) 938-5558. You can also email us at hello@carenami.com.
You can expect to receive the first Wellness Call from one of our Wellness Pals a week after signing up. Although we make our best effort to call you at the scheduled time, please allow for up to a 30-minute time window in the event that we may be assisting someone else. Do not worry if you happen to miss a call from us. We will attempt to call you again up to 2 more times within the next 1 hour. If we are unable to speak with you after the third call attempt, we will notify the Primary Contact on file via a phone call, text message, and/or email.
Wellness calls can be used for regular check-ins, reminders about meals and activities, or friendly conversations. We also monitor for local emergency alerts and advisories, such as severe weather warnings, and can check on the general well being of the older adult during periods of vulnerability.
During the calls, older adults may share with us, or we may inquire information regarding their health, diet, family, friends, interests, hobbies, and other personal information that are required in order for us to provide a high-quality service. We are sensitive to the older adult’s privacy and protecting personal information. We only collect and use the information during Wellness Calls for the purposes of sending the weekly Wellness Reports to the Primary Contact. You can learn more about our Privacy Policy at https://www.carenami.com/legal.
While Wellness Calls typically last 2 to 3 minutes, the duration of a call can vary depending on the older adult’s need. We do not guarantee a time duration for the call, and it is at the sole discretion of our Wellness Pal to decide when to end a call.
If the older adult experiences an emergency and requires medical help during a Wellness Call, we will ask the them to contact the Carenami medical alert monitoring center using the medical alert system we have provided, or directly contact a local public safety agency such as law enforcement, fire and emergency medical services that normally provide the first response to an incident through 9-1-1.We can stay on the line while the older adult contacts the monitoring center, or call back shortly after to check in.
The Primary Contact on file can also be designated to receive a short email summary every week, known as a Wellness Report. Wellness Reports are a way for the older adult to keep the Primary Contact informed on their general wellbeing. If you select the option for a Wellness Report to be sent to the Primary Contact, we will ask for a verbal consent and permission from the Care Recipient at the end of each call for the report to be sent to the Primary Contact.
The following steps describe how a Wellness Report works:
Health information such as diagnoses, treatment information, medical test results, and prescription information are considered protected health information under HIPAA, and we do not record or share such information as part of Wellness Calls. A Wellness Report is not to be used as a substitute for healthcare advice or diagnosis from a medical professional. Please always seek advice regarding the older adult’s health condition, medical diagnosis, medication, or treatment from a qualified medical professional.
Thank you for giving our Wellness Pals the opportunity to be part of your care circle. If you have any questions or feedback regarding Carenami Wellness Calls, please give us a call or text us at (855) 938-5558. You can also email us at hello@carenami.com or visit carenami.com.
